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One Third of Consumers Now Using Online Banking Tools To Manage Finances

Intuit Financial Services' Third Annual Online Financial Management Survey Finds Consumers Will Switch Institutions for Better Web Solutions

WESTLAKE VILLAGE, Calif. – Oct. 19, 2010 – While half of Americans still primarily use spreadsheets and checkbook registers to manage their finances, more than one third are now managing their finances using online solutions provided by their financial institution— an increase from 27 percent a year ago. Just over one quarter of Americans have also cut back on visits to their local bank or credit union branch to just once a month, indicating that financial institutions are offering viable online solutions that are able to meet customer needs and deepen banking relationships. These are key findings of the Third Annual Intuit Financial Services Online Financial Management Survey.

Intuit Financial Services' survey also found that banking customers view online financial management solutions from their bank or credit union as competitive differentiators. Fifty-two percent of those surveyed said they would leave their current financial institution for one that offers better money management capabilities. Nearly half of all respondents said they'd already switched banks or credit unions recently, and one-third of them switched because their financial institution did not provide satisfactory online solutions. This trend reflects an increasingly competitive banking marketplace in which financial institutions are using technology to capture customer loyalty and increase market share. 

Among people using online solutions at their financial institutions, Intuit's survey also found that:

  • Eighty-four percent feel the most important feature is the ability to pay bills and manage all their finances in one place, regardless of where the account is held.
  • Nearly half express interest in using tax preparation tools through their financial institution website.
  • Approximately one in five banking customers currently use mobile banking solutions to manage their finances.

"When today's customers connect with their bank or credit union, they expect to get helpful financial insights and then be able to take immediate action," said Sasan Goodarzi, president of Intuit Financial Services.  "Financial institutions must recognize the vital role technology plays in customer relationships so they can be the center of their customers' financial lives."

A New Resource for the Banking Community

More detailed insights from Intuit Financial Services' Third Annual Online Financial Management Survey can be found at banking.com, a new online resource provided and managed by Intuit Financial Services. Banking.com provides a dynamic platform for timely industry information and relevant discussions important to bank and credit union decision makers and executives at financial institutions across the country. For more information, please visit www.banking.com

Survey Methodology

The Intuit Financial Services Online Financial Management Survey was fielded by Decipher Research for Intuit Financial Services in September 2010, polling 1,250 adults across the United States.

About Intuit Inc.

Intuit Inc. is a leading provider of business and financial management solutions for small and mid-sized businesses; financial institutions, including banks and credit unions; consumers and accounting professionals. Its flagship products and services, including QuickBooks®, Quicken® and TurboTax®, simplify small business management and payroll processing, personal finance, and tax preparation and filing. ProSeries® and Lacerte® are Intuit's leading tax preparation offerings for professional accountants.  Intuit Financial Services provides enhanced online banking solutions and unique insights to help banks and credit unions serve businesses and consumers with innovative solutions.

Founded in 1983, Intuit had annual revenue of $3.5 billion in its fiscal year 2010. The company has approximately 7,700 employees with major offices in the United States, Canada, the United Kingdom, India and other locations. More information can be found at www.intuit.com.

About Intuit Financial Services

Intuit Financial Services helps banks, credit unions and other financial institutions grow by making it easier for consumers and businesses to manage their money. We've applied more than three decades of customer insights to build an innovative portfolio of on-demand solutions and services that anticipates and meets their needs. Learn more at www.ifs.intuit.com.

Intuit, the Intuit logo, Intuit Financial Services, among others, are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

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